Returns due to manufacturing defects The consumer and user may return to VALTIBA S.L., free of charge, any defective product or that does not conform to the description made within a period of one (1) year from the date on which the customer received the product. Taking into account the nature of the products purchased, the consumer and user will have a period of 14 days from when they became aware of the lack of conformity of the product to notify VALTIBA, S.L. through the CONTACT channel enabled for this purpose, indicating the product or defective products, attaching photographs and other evidence that demonstrate the defects or lack of conformity of the products, as well as a detailed list of the defects observed, the purchase order and any other additional documentation that allows identifying the purchase made by the consumer and User. Once VALTIBA, S.L. has received the communication from the consumer and user and has analyzed the incident through its Quality Department, it will inform you as soon as possible if the return of the product is appropriate or not, objectively attending to the nature of the product or the nature of the alleged lack of conformity or defect. If the return is appropriate, VALTIBA, S.L. will indicate to the consumer and user how to send the defective product to its warehouses. However, VALTIBA S.L. will not, in any case, be responsible for the products that are returned without having initiated the procedure by the consumer and user following the process detailed above. Each product to be returned must be unused or, if the defect is noticed after normal and daily use, in the best possible condition, and must be returned together with all its labels, packaging and -if applicable-, documentation and original accessory items that came with it. If the consumer and user do not proceed in this way, VALTIBA, S.L. and, in particular, its Quality Department, will have to objectively assess the incident, determining whether the product is defective based on its nature and the nature of the alleged fault. conformity or defect. VALTIBA S.L. informs the consumer and user that, based on the characteristics of the products, their repair generally cannot be carried out because it would be disproportionate. If, due to the characteristics of the specific product and the defect, its repair is possible, the consumer and user will be expressly informed of this circumstance, giving them the possibility of choosing between a replacement or its repair. Per the foregoing, the consumer and user may replace the defective product with another of identical characteristics, not incurring any expense for the replacement of the product. If it is not possible to replace the defective product with another with identical characteristics, you will be offered the possibility of choosing a new similar model. The delivery of the product with identical characteristics or of the new model that the consumer and user choose as appropriate will be made within five (5) business days following the date on which VALTIBA S.L. will confirm to the consumer and user the replacement of the defective product or the shipment of the new model. If the repair of the product could not be carried out and that the replacement of the product was not by the contract, the consumer and user may choose to terminate the contract. VALTIBA, S.L. informs consumers and users that the term for the return of the amounts paid will depend on the payment method that the consumer and user would have used when purchasing the product: • If the consumer and user have made the payment through credit/debit card, VALTIBA S.L. will refund the amount paid within a period of fourteen (14) calendar days from when the consumer and user decided to terminate the contract. Right of withdrawal The consumer and user will have the right to withdraw from the remote order placed on non-personalized products without giving a reason, during a period of fourteen (14) calendar days from the correct reception of the product. The consumer and user may send the entire order or, if they prefer, they may send any of the products that make up the total order and, all of this, without any penalty and without the need to indicate the reasons. The consumer and user must bear the direct cost of the return to VALTIBA S.L., whether they return the entire order or decide to return only some of the products in the order. To formalize the return, you must contact VALTIBA S.L. at the address firstname.lastname@example.org. Once said communication has been received, VALTIBA S.L. will indicate the method of sending the order to its offices or warehouses. VALTIBA S.L. is not responsible for the courier company that the consumer and user hires to return the order. In this sense, VALTIBA S.L. recommends the consumer and user require the courier company to provide proof of delivery once the courier has deposited the product in the offices of VALTIBA, S.L., so that the consumer and user is aware that the product has been correctly delivered to VALTIBA S.L. VALTIBA, S.L. is not responsible for the address where the consumer and user send the order for its return if it is different from those indicated. VALTIBA, S.L. may request the consumer and user to send said proof of delivery to verify it. The product must be in perfect condition and with all its labels, packaging, and -if applicable-, documentation and original accessory elements that came with it. If the consumer and user do not proceed in this way or if the product has suffered any damage, the consumer and user accepts that the product may suffer a depreciation or that VALTIBA, S.L. may reject the exercise of the right of withdrawal by the consumer and user. Once VALTIBA, S.L. verifies that the order is in optimal conditions, VALTIBA, S.L. will proceed to return all the amounts paid by the consumer and user. If the consumer and user decide to return the order in its entirety, VALTIBA, S.L. will return to the consumer and user all the amounts that they have paid (including the shipping costs related to the delivery of VALTIBA, S.L. to the consumer and user). If the consumer and user only wished to return one or some of the products that were part of the order, VALTIBA S.L. will not be able to refund the shipping costs that the consumer and user has paid for the entire order. VALTIBA, S.L. informs consumers and users that the term for the return of the amounts paid will depend on the payment method used by the consumer and user when purchasing the product: If the User has made the payment by credit card /debit, VALTIBA, SL will refund the amount paid within a period of fourteen (14) calendar days from when the consumer and user decided to terminate the contract. In any case, VALTIBA, SL will return the amounts paid as soon as possible and, within fourteen (14) calendar days following the date on which the consumer and user are informed of their decision to withdraw from the contract. In the case of promotions applicable to the acquisition of independent items that include the addition of an additional product, being by way of example, but not limited to, 2×1, 3×2 promotions or any other that implies the delivery of an extra product for free or at a reduced price if the consumer and user decides to apply their right of withdrawal on their purchase, said right will have effects on the set of products provided as part of the promotion. Product Exchange Policy VALTIBA S.L. does not admit the exchange between a product purchased by the consumer and the user for another product that is offered on the Website. If the consumer and user wants to make a change to a product, the right of withdrawal must be exercised on the same described above and subsequently buy the new product they want.